Terms and Conditions
These terms and conditions govern your use of our website www.redefinedfurniture.co.uk.
Please read these terms in full before you use and make a purchase from this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1 Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered/make a purchase from this website.
2 Use of website
2.1 This website may be used for your own private purposes and in accordance with these terms and conditions. By placing an order with us, you warrant being legally capable of entering into a binding contract on behalf of yourself or the company your purchasing for. All orders placed by you are subject to acceptance by us and will be confirmed by an order confirmation, which will be sent electronically never verbally.
2.2 You are responsible in ensuring accuracy of all orders and all detail of your order.
2.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent from Redefined Group Ltd.
3 Website Uptime
3.1 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
3.2 Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.
4 Visitor material
4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
4.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2b
5 Links to and from other websites
5.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
5.3 By linking to this website in breach of clause 5.2, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
6 Disclaimer
6.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
6.2 All material contained on this website is provided without any responsibility or warranty of any kind. This site may also contain links to external websites that are not operated by ourselves. We will not accept any responsibility or liability arising from external links that are beyond our control. You use the material on this website at your own discretion.
Should any direct, incidental, indirect, or consequential damages, including loss of profit or opportunity, resulting from your use of, or inability to use, the content on this website arise we cannot be held responsible, nor can we be held responsible for the performance of products purchased through it, or the actions of other users, even if we have been informed about the potential for such damages.
You agree to compensate us from any claims, liabilities, damages, costs, and expenses, including legal fees, arising from your violation of these Terms and Conditions.
7 Exclusion of liability
7.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
7.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
8 Payment
8.1 Payment for the products are to be made by debit, credit card or PayPal, these options are standard when checking out on the site. You can also pay by Bank Transfer by selecting ‘pay by Pro Forma Invoice’ in the checkout area. Pro Forma invoices will only be processed once we receive cleared funds in our account. Redefined will not be held responsible for delays in orders should you chose this payment method.
8.2 All amounts stated are exclusive of VAT and/or any other applicable taxes or levy, which will be charged in addition at the rate in force at the date any payment is required from you.
8.3 It is always possible that, despite our best efforts, some of the goods listed on our site may be incorrectly priced, for example, because of human error, manufacturing costs change or transport charges increase. We will normally verify prices prior to Acceptance. If the correct price of the goods is higher than the price stated on our site, we will normally, at our discretion, contact you for instructions before dispatching the goods to you, reject your order or, in the event that the pricing error only becomes apparent after acceptance, cancel your Agreement and issue you with a full refund of the amounts paid by you. We will notify you of such rejection as soon as possible. Notwithstanding any other term of these Conditions, we are under no obligation to provide you with any goods that have been incorrectly priced and, in such circumstances, our liability to you is limited to providing a full refund of any payments that you have made to us in respect of the relevant goods.
9 Shipping & Availability
9.1 Your order will be processed and delivered without undue delay, no later than 60 days after your order has been accepted. All products are offered subject to availability, should goods no longer be available we have to the right to cancel the order or offer an alternative product not exceeding the value of the product ordered. Our standard delivery is published on each product but is subject to change. This is subject to manufacturers and third parties; these are only noted as a guide.
9.2 All product colours and finishes on this site are for illustrative purposes only and will vary depending on the electronic device you are viewing the product from. Redefined Furniture cannot guarantee the true colour based on the device you are viewing from. Based on this; we can send any fabric or material samples out via post in advance of any purchase, to ensure your purchase meets with your expectation and desired finish or colour. These must be requested via email or by completing our contact form.
9.3 Free delivery applies on all products where noted on that individual product and is restricted to UK mainland. Should your delivery postcode fall out of the UK mainland, please complete the contact us form for a delivery cost to your particular address or email us [email protected] where will provide a quotation for your particular postcode, weight, size and geographic location will also be taken into account and is different between the different manufacturers that we partner with. We do not deliver outside the UK, this can be made possible subject to a tailored pre-agreed cost for delivery, that is to be paid on a pro-forma basis in advance of any shipment. This is subject to our third-party supply chain, Redefined Furniture will not be held responsible for any damages when shipped outside of the UK.
9.4 Goods maybe delivered in separate consignments, this is all subject to third parties and falls out of our control.
9.5 Please allow for up to 7 working days for delivery following the dispatch of your order. Each product clearly states the estimated time for delivery, please ensure you check this information before you place your order. All packaging related to your purchase is non-returnable to us nor can this be sent back with the delivery driver. Depending on the size of the product, some product may come palletised or just wrapped in protection. We recommend you try and recycle, wood, plastic and cardboard where possible. It is your responsibility to dispose of all packaging.
9.6 All products will be delivered to the address you provide when you confirm the order. It is your responsibility to ensure the full address and postcode is correct. Should we encounter issues for delivery we reserve the right to charge any associated costs and delivery fees- due to inaccurate details.
9.7 It is your responsibility to ensure someone is available to accept delivery, aborted delivery is subject to clause 9.8. If you are ordering for a third party it is your responsibility to ensure the correct contact details are provided and that they are notified of delivery, aborted delivery is subject to clause 9.8
9.8 All deliveries are kerbside deliveries; some drivers may bring the product to a ground floor entrance, but this is subject to the size and weight of the product ordered. Delivery drivers will not carry furniture into your building, load into a lift or carry upstairs. Delivery & Installation can be priced separately prior to the order and is subject to sign off and agreement. In certain cases, depending on the manufacturer, we maybe able to offer this service after your order is placed, please email [email protected] for further information. You are not obliged to proceed with additional delivery costs- if you change your mind on this additional service. This could have an impact on the delivery timeframe of your product(s).
10 Cancellations, returns and refunds
10.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
10.2 You may, subject to clause 10.9, cancel an Agreement (without giving any reason for cancellation) at any time within the period:
(a) beginning upon the submission of your order; and
(b) ending at the end of 14 days after the day on which the goods come into your physical possession or the physical possession of a person identified by you to take possession of them.
10.3 To meet the cancellation deadline, please notify us via email only ([email protected]) within 14 days after receipt of the goods in your possession. This email needs to be headed with ‘cancellation of order’ along with your unique order reference number, this will be on your purchase confirmation. If no email is received during this time, we will take this as confirmation that you are happy with your order.
10.4 If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must then send the goods back to us, to our contact address (to be provided by us on an order-by-order basis) at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible, once you have cancelled the order.
10.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at your expense.
10.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days after we receive the returned goods. If we have not sent the goods to you at the time of cancellation, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after we are informed of the cancellation.
10.7 There will be a £30+VAT administration charge for any cancellations made after the order has been placed. Any amendments made to the order within the 24 hour period will be free of charge. You may not be able to change or cancel items after the 24 hour period has lapsed, in all circumstances, it is at our sole discretion.
10.8 You will lose your right to cancel if you:
(a) Unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
(d) If you use the goods in any form.
(e) If you erect the product in any form
10.9 You will not have the right to cancel an Agreement on the basis described throughout clause 9 in respect of any Made to Order goods. Further details in relation to Made to Order goods are set out in clause 11 of these conditions below.
11 Made to Order goods
11.1 “Made to Order” refers to all bespoke, made-to-order, personalised, customised or made to your specification
11.2 Because of their nature, Made to Order goods cannot be re-sold by us and our usual refund policy and any statutory rights that you may have do not apply to Made to Order goods, which cannot be returned or exchanged unless faulty. As such, once you submit an order for any Made to Order goods, you do not have the right to cancel your order. If you would like to cancel an order of Made to Order goods for any reason, we will try to accommodate your request, but this can only usually be accommodated if requested by you within 24 hours of the order being placed and, in all circumstances, it is at our sole discretion. If your request is accepted by us, cancellation charges may apply see 9.7 to cover any costs incurred up to the point of cancellation and to compensate us for our wasted costs given that it is unlikely that we would be able to resell any Made to Order goods to another customer.
11.3 Any refused deliveries for Made to Order goods will not result in a refund to your original payment method, except where you have refused delivery because of obvious damage that has occurred in transit. Please let us know as soon as possible if you do refuse a delivery of Made to Order goods on this basis email is to be sent to [email protected]
12. Law and jurisdiction
These terms and conditions are governed by English law and the exclusive jurisdiction of the English courts. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Redefined Furniture is a trading name of Redefined Group Ltd
